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About Amazon

Amazon has claimed the title of ‘world’s largest online retailer’. Beginning as an online bookstore in 1995, they diversified their business to begin selling DVDs, VHS, CDs, MP3 downloads, software, video games, electronics, clothing, furniture, food, toys and jewellery.

The company is too large to run purely from their American base of operations in Seattle, Washington; they now operate in Europe, Asia and South America. Each region has their own websites including the UK, Canada, China, France, India, Italy, Brazil and more. This strategic management and dedication to each region’s customers ensures low prices, vast range of products and convenience.

Amazon also allows third-party retailers to sell their own products across the site. This has helped individual sellers and small businesses to increase their online presence and bring more business to the website as a whole.

As years passed, they have began developing their own range of branded products to sell online. This saw the conception of the well-loved ‘Kindle’ eReader device and the subsequent models that have since followed; expanding into the tablet marketplace to battle companies like Apple and Samsung.

Other services have launched to compete with rival software and hardware companies. For example, Amazon merged their Amazon Prime delivery service with their music and video streaming services, offering subscribing customers an all in one package to compete with the likes of Apple’s iTunes store.

Their ongoing goal is to continually lower prices, expand their product selection, improve convenience, provide frustration-free packaging, innovate their web services and develop ideas that will be worked hard on in the future.

Returns policy

Returning an item to Amazon is as easy as it is shopping there. You can return most new and unopened items that are sent via Amazon.co.uk within 30 days of purchase for a full refund. You can expect to have the money back into your account within 2-3 weeks maximum.

To begin a return, go to your order history and select the item you wish to return. Print the free returns label and authorisation note, prepare your package and include the authorisation note as part of the contents, attach the label and send the package on its way!

Opening Hours and Contact Information

There are several options to choose from when contacting the company's customer services; send an email, enter a live web chat or request a phone call.

Alternatively, you can call their general enquiries line but it will take longer than their ‘contact us’ options: 0800 496 1081

Company Registration Information

Amazon’s company registration number is: 104408

Head Office Address

Amazon UK’s parent company Amazon EU head office address is:

Amazon EU SARL

Société à responsabilité limitée

5 Rue Plaetis

L2338

Luxembourg