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Offers last updated : 14 February 2020
Escentual was founded in 2000, in order to provide premium beauty products at affordable prices. Their belief of “Quality, Service and Satisfaction” has carried them forward in the last 14 years, as a leading health and beauty retailer online.
Escentual is the online division of renowned companies; Central Pharmacy and Perfumery and Clarins Gold Star Beauty Studio in Cardiff. Their wealth of experience comes from Clarins and Dior trained beauty specialists and perfume experts.
With over 7,000 products available, Escentual focuses on building great relationships with the brands that they stock. This ensures they always have the latest products, at the fairest of prices.
Brands sold at Escentual include Clarins, Marc Jacobs, Nuxe, Armani and many more. They offer a wide selection of skincare, cosmetics, haircare, gifts and perfumes.
It isn't just the brands that Escentual want to keep happy though; it's the customers, too. This beauty company offers fast delivery, excellent customer service and a satisfying shopping experience from start to finish.
Back in 2011, Escentual won best “Beauty, Perfume and Cosmetics” in the Online Retail Awards. This catapulted them further up the list of online beauty retailers, making them one of the best out there.
As a member of the Review Centre, customers can also see how well Escentual have scored in terms of customer service, value for money and quality of website. They currently sit at number 4 out of all the health and beauty retailers online.
Escentual combine the knowledge they have gained from years of experience as beauty therapists and perfume experts, to create a shopping experience unlike any other. Their staff are always available to answer any queries about cosmetics, skincare and perfume.
This excellent customer service does set them apart from some larger online retailers, that stock health and beauty products. It is also one of the reasons they have such a high review on The Review Centre website.
Escentual offers free UK delivery on all orders over £30, along with free pick up from their Cardiff based store. There are a range of paid delivery options available for the UK, Europe and the rest of the world.
Gift wrapping terms and conditions
You can choose to have your order gift wrapped. This is a free service but has certain limitations. Large, bulky items or orders that contain more than 5 items can't be gift wrapped. Escentual cannot gift wrap hair care products because of their size and shape. You'll receive a notification if gift wrapping is not available and you can decide whether you still want to place the order.
If your item can be gift wrapped but is an awkward shape, a gift bag or box may be used as a substitute 'wrapping'. You can also personalise your item with a free gift tag and message for your recipient to read when they receive their gift.
Opening Hours and Contact Information:
The Escentual website is available to order from 365 days a year, 24 hours a day. You can also see their store opening hours on the website, too.
The customer service department at Escentual is open between 9.30am and 5.30pm, Monday to Friday. There are three ways to get in contact with customer services.
Firstly, you can call during opening hours on 0800 047 0163 or 0292 000 8844
The second option is via e-mail firstname.lastname@example.org
Finally, you can reach them via the contact form on their website, here:
Company Registration Information
Central Pharmacy and Clarins Gold Salon
Registered pharmacy number: 1043751
Registered head office address:
63-67 Wellfield Road